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[We have conducted Manager Certifications across our company and have enabled a Challenge period this time around. Is there any way to change the way these challenge work items come through as? If there are multiple entitlements that were revoked for a user, it can become a bit cumbersome to keep track of which ones you’ve already looked at versus which ones you haven’t. Our thought was that it may be useful to include the entitlement name in the name of the work item. Any ideas on how to approach this?]
Hi @Hramirezgonzalez - there is not an easy way to handle this OOTB,
You could either use a custom rule/task/service to query these work items and update the description shown to the user to something more relevant (i.e. with the entitlement name). Alternatively could build a custom plugin to show a different work item description to users in the UI.
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a. In Challenge Period enter rule, here we have transition from Active to Challenge
b. Inside the rule, Query WorkItem object of Type Challenge for this cert, then for each workitem get the linked certItem and extract the Entitlement value (DN)
c. parse the CN from DN and build a new name like “Challenge revocation of groupName on Active Directory” and set in workItem like wi.setName(newName) then save workItem.
I think this should work conceptual. worth to try.
Hi @Hramirezgonzalez OOTB still needs to improve this customization, good use case. Right now, we have an option for a customize rule/task or plugin that you can achieve this with.
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