Certification Email Templates: Difference between "Certification Due" and "Certification Due Reminder"?

[gmilunich (Geoff Milunich)]

@anujoseIC

Currently, I see that both the templates are addressed to ownerName.
It’s confusing exactly when these campaigns will be triggered and to whom. Or are these just duplicate templates?

We determined in the 2 posts before yours that the “Certification Due Reminder” is sent to the Certifiers (Managers in a Manager Certification) to remind them that they have a Certification to complete and sign off on. The “Certification Due” Email Template is used to remind the Certification Owner that the certification as a whole is still open, and needs to be completed. You can see the difference in who the template is address to. These are not both addressed to ownerName.

@anujoseIC

Same is the case with the below two templates Certification vs Certification Campaign Activated.

I created another topic for this, as I am seeing the same thing. You can find it here: Certification Email Templates: Difference between “Certification” and “Certification Campaign Activated”