It is unclear what the e-mail template “Certifications Reassignment” is being used for. Do not confuse this with the template “Certification Reassignment”.
Weird issue, wonder what is the cause of this. Have you submitted a support ticket for this one?
This is caused by SailPoint trying to be clever with a “user friendly” way of showing the email template, which ends with a lot of information being hidden. My tip would be to immediately click on the <> icon when trying to understand the email template, you can see the true email template. There are exactly as many #if as #{end} tags. Perhaps the code trying to give a user friendly experience is not aware that end tags can also have brackets around it?
Perhaps the code trying to give a user friendly experience is not aware that end tags can also have brackets around it?
You are right about the “user friendly” feature, but I found it confusing. After investigating other issues I’ve understood how it “works”.
In this case it probably expects spaces arround #if , #else and #end, and if there are none, the info is not removed.
I think this feature is pretty useless in most cases and SailPoint should have provided something better. Even the “send test email” feature is kind of useless, as most (standard) attributes are not set, and so you get a placeholder in the received e-mail. This is definitely not user friendly and it is error prone. You really have to test the templates by triggering the entire workflow, but than again, we don’t even know which template is used for what.
Agreed, the send test email functionality of ISC used to be better as it allowed you to test prior to saving the changes, which was a useful way to determine if the custom layout was appearing as expected.
