Email Templates Inquiry

Identity Security Cloud (ISC) ISC Discussion and Questions
1

I have few questions w.r.t Email templates.

1. If someone has 2 types of certification like manager, owner and want to send reminder email. Can we just create one email template and use certifier object in the “To” or do we need to create separate?

2. Which all objects we can define in email template? Can we define the sailpoint certification homepage link for certifier to directly access the SP tenant.

3. How many reminders can we send? and can we send escalation email

2

  1. You only need one email template—just use the certifier object in the “To” field; no need for separate templates for manager/owner types.

  2. Templates support objects like certification, workItem, workItemName, requesterName, and global variables. You can also include a direct link to the certification page for the certifier.

    For example:

    <a href="$identityNowUrl/ui/d/certifications-review/certification/${certification.id}">here</a>

  3. Currently, SailPoint IdentityNow does not support configuring reminders or escalation emails specifically for certification campaigns. These settings are available for access requests, where you can set unlimited reminders and up to three escalations. For certifications, you may need to use custom workflows or manual monitoring for reminders and escalations.