Approval went to wrong identity

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi All,

I am facing a very strange error in my demo Instance. I have created an access profile and marked it as requestable and set the approval to source owner. Refer the screenshot below -

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This is how the source is configured -

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If you notice the source owner is official.Amit

Now when I raise a request for a user XXXX using official.Amit as requester, The request is assigned to some random identity. Refer the screenshot -

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I am just hoping that problem statement is clear to you. Any pointer would be highly appreciated

Cheers!!!

2

Hi @officialamitguptaa ,
I believe as you are the requester and approver , the request is going to your manager

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2 Likes
3

Hi Amit,

Could you please check if there is any work-reassignment is configured on source owner identity profile ( official.amit) ?
More likely it’s a self approval case for access request. Kindly refer an article shared by @gourab .

4

This is not assigning to manager, It is using some random logic.

5

Hi @officialamitguptaa

yeah, if you are the source owner - then the approval will not be sent to you. It might check for the first owner/admin or someone else.

6

If I remember right, it will be assigned to one of the ORG_ADMINs