Unable to find requested for and opened by in request we have created through Servicenow service desk integration

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi
We have integrated sailpoint identity now with Service now and we are able to create request in SNOW, However, we are unable to have the values for the fields requested_for, Opened_by.
Any help is much appreciated.
Thanks
Narendra

2

These fields appear to be tied to the configuration of the Requester Source. If your requested by or requested for user does not have accounts in this source, I don’t think they will be set.
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