"Opened By" & "Requested For" value population in ServiceNow

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi Team,

We’ve configured Servicenow governance connector and Servicenow desk ticketing tool integration. The values for “Opened By” & “Requested For” is not populating in Servicenow fields of “Opened By” & “Requested For”. We able to pass the same value by using $!plan.arguments.requested_for & $!plan.arguments.opened_by these arguments in other fields like description and short description. Could you please let us know, if anyone has such issue.

2

Typically I have seen those values not populating when the users do not have a ServiceNow account correlated to an Identity in the ServiceNow Governance connector.

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3

We’re raising request for the user, which is correlated. Even if we pass static value in these fields, but still same result