SDIM (ServiceNow ticketing) : empty fields "Opened By" and "Requested For"

[baoussou (Ousmane N'Diaye)]

For SDIM integration (type ServiceNow) into IdentityNow.
The created tickets into ServiceNow by IdentityNow have two fields “Opened By” and “Requested For” which are empty always.

We have set the servicenow source in the SDIM configuration (on “Resquester source” field). The servicenow source are aggregated correctly and we correctly all users with their sys_id.

In configuration we have :

Do we have a way to find the trace on IdentityNow side to see if the “Opened By” and “Requested For” fields are sent with values into ServiceNow ?

Best regards

[mcheek (Mark Cheek)]

I found it very helpful to modify the Scripted REST endpoint (/api/x_sap_sdim/sailpoint_cart_js_api/create_ticket) in ServiceNow to log the request body to the system log.

See my logging statement I added on line 12

Then in the system log it looks like this