We are testing the SDIM connection and running into an issue where the access request ticket shows as “pending” even after the closure workflow on ServiceNow completes for the ticket and the related entitlements are not granted.
To clarify:
The ticket is created and populates accordingly on ServiceNow
The service account has the necessary permissions needed to trigger the workflows
We are using the default SailPoint Catalog Item included with the SDIM package
Based on your servicenow ticket type you need to update Status Mapping as per your servicenow status in IDN.here is a sample of it for Service Request Type
Check the status values for Incident Type ticket in the documentation
Can you also validate provisioning status check interval by using this API.