Created a workflow to create ServiceNow tickets on provisioning errors. We have filtered it down to particuliar use cases.Does anyone know of a creative way to throttle this incase of an issue?
Don’t want to create hundred’s of tickets in short span of time.
Steve N
Hi Steve,
Welcome to SailPoint developer community.
What if you query the ServiceNow and check if a ticket is already created with same short description for the current date, if ticket is created already then skip the action.
Thanks
Krish
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