Error Creating ServiceNow Ticket with Workflow

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hello!

I’m trying to create a ServiceNow ticket using a workflow and the “Manage ServiceNow Ticket” keeps failing with an error about parsing an incorrect character (similar to the issue on this previous topic: Create ServiceNow Ticket in Workflow - Identity Security Cloud (ISC) / ISC Discussion and Questions - SailPoint Developer Community)

One of the suggestions in that thread was to reach out to support but they said it would require expert service hours to help (which I’d like to avoid if possible). Has anyone gotten that to work? Or do we need to do what another suggestion in that previous thread recommended and use a few HTTP request steps?

Thanks!

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Hi Vincent,

When you get "error parsing the response body: invalid character ‘<’ looking for beginning of value” error, it probably indicates that the workflow action hasn’t received a json response as expected but it has received a HTML instead.

We came across this when the Manage Snow ticket step wasn’t successful and it used to return with an http error and it began with < html > and so the action wasn’t able to parse that <.

In the past I was able to fix it by correcting the URL and authentication of the step.