Create ServiceNow ticket from workflow

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hello Team,

I need to create ServiceNow ticket when user is terminated in IdentityNow.
There is an action “Manage ServiceNow Ticket” in workflow and i am using that.
In field “Caller” what should i enter is it a SNOW sys_id or user name from identity now?

I searched on compass but did not find any example values.
Can you please give some sample data.

Thanks,
Omkar Phadke

2

Hi Omkar,

The “Manage ServiceNow Ticket” action is documented at Workflow Steps and Definitions - SailPoint Identity Services. Per the documentation:

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