Create ServiceNow ticket from workflow

Hello Team,

I need to create ServiceNow ticket when user is terminated in IdentityNow.
There is an action “Manage ServiceNow Ticket” in workflow and i am using that.
In field “Caller” what should i enter is it a SNOW sys_id or user name from identity now?

I searched on compass but did not find any example values.
Can you please give some sample data.

Omkar Phadke

Hi Omkar,

The “Manage ServiceNow Ticket” action is documented at Workflow Steps and Definitions - SailPoint Identity Services. Per the documentation: