Task Reassignment Email Template - SailPoint Identity Services

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Task Reassignment Email Template The Task Reassignment email is sent to a user when they reassign a manual provisioning task to another owner. Name: Task Reassignment Subject: A task has been reassigned Body: <font face="helvetica,arial,sans-serif"></font><p> ${requester} has reassigned a task from ${previousOwner} to ${newOwner} for ${userName}'s ${source} account. </p> <p>${newOwner} can find this task within the <a href="$identityNowUrl/ui/main#launch:tasks">Task Manager</a>. </p> <p>Thanks,<br> The ${PRODUCT_NAME} Team </p> Attributes This email template uses version 2 global variables and the following attributes: Documentation Feedback
This is the companion discussion topic for the documentation at https://documentation.sailpoint.com/saas/help/common/emails/et_task_reassign.html
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Details on this page seem confusing. It’s not clear who is the recipient of this email.

Based on below it seems like the one who reassigns the task is the recipient.

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But the body template refers the requester as a third party

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Also, while testing I did not see this email triggering.

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Thank you for your feedback, @iamnithesh! We’re looking into this email template. We’ll provide an update once we’ve completed that review.

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Hi there, @iamnithesh! I just updated the document based on your feedback: Task Reassignment Email Template - SailPoint Identity Services . The task’s previous owner and new owner are the recipients of the email.

Engineering tested the email, and it is still triggering. Contacting Support may be the best route if this issue persists.

Thank you for helping us improve our documentation!