Status Mapping

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1

Map the status of the tickets in Identity Security Cloud to the corresponding status of the ITSM ticketing system.

This is the companion discussion topic for the documentation at https://documentation.sailpoint.com/connectors/generic_sd/help/integrating_generic_service_desk/status_mapping.html
2

The comment on the Response Element says: A JSON path expression that identifies the ticket number in the response from the REST endpoint. I think it should be: identity the status in the response from the REST endpoint.

5

Hi @wim_deswerts ! Thank you for your input. We’ve created a Jira issue to track the effort in CONDOCS-4672 and we’ll update the comment thread when it’s been addressed.

Thank you!