Demo tenant | raising support ticket

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi Team,

on my demo tenant: I have a stuck entitlement aggregation - in progresss for the last 2 days

can I raise a support ticket to SailPoint to kill this task?

2

you can use the API’s to terminate the task yourself. You dont need to raise a ticket

Get list of all pending tasks

GET /beta/task-status/pending-tasks

Find the ID of the stuck entitlement aggregation

Update the completion status of the stuck task, so it is completed (set date to current date + time)

PATCH /beta/task-status/d07777777ec4b91912ee9397cccc9

body

[
  {
    "op": "replace",
    "path": "/completionStatus",
    "value": "Error"
  },
  {
    "op": "replace",
    "path": "/completed",
    "value": "2025-07-25T05:54:59.925Z"
  }
]
3

This GET might be better, try this (just put your correct source ID in)

GET /beta/task-status?limit=25&offset=0&count=true&filters=sourceId%20eq%20%22<<source_ID>>%22%20and%20type%20in%20(%22CLOUD_GROUP_AGGREGATION%22)&sorters=-created

4

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