ServiceNow SDIM - Attributes in Create Operation ticket

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi,

I have a Delimited File source and I want to create a ticket in ServiceNow with all the account attributes/details the servicenow team needs to create the account.

We have SDIM integration set up with ServiceNow, and I can create tickets for Create Operation ($plan.arguments.app_op_type == ‘create’)

My question is, how do I pass into the ticket all the attributes/details the servicenow team should use to create the account in the source/endpoint.?

I thought (but haven’t tried yet) using the ‘create account’ provisioning policy on the Delimited File source, but according to the documentation this will create a provisioning task in ISC for the source owner, which is not what I want.

Thank you

2

Update:

I added the Create Account provisioning policies, and it worked! information was in the Service Now ticket

#if ($plan.arguments.app_op_type == 'create')
      Create Account $newline
    #foreach ($item in $request.items)
          - $item.Operation  $item.name  :  $item.value $newline
      #end        
#end