Is there a way to use an identity attribute sent in via create or update policy in the ticket description via the VTL script used to reference the incoming plan and account request?
I have a ServiceNow SDIM configured and want to send an additional identity attribute to the ticket, but not via the Before Provisioning rule (there are some constraints we have on the client side). I am exploring if we can send these attributes via the source’s create/update policy so that they’re part of the AttributeRequest object list in the plan, and then reference it to show up on the ticket description.
Any insights are appreciated, thanks!