SDIM how to pass identity fields into ServiceNow ticket

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi Team,

How to pass identity fields for ServiceNow ticket using SDIM, We need to pass identity data like first name, last name i, department of Employee into ServiceNow tickets, I checked document but don’t see anything related to this , can you please let me know the format in which format we need to pass the data ?

Thanks in Advance

2

Hi Everyone, do we have any way to achieve this use case, I tried to see documentation but don’t see anything specific as per our requirement.
@sharvari : Any guidance from your side

3

Hi, you’ll need to add them to your provisioning plan using either a plan initializer script or a before provisioning rule. Once in the plan, you can then reference them like any standard field in your service ticket using velocity.

4

Thanks for looking into this ?
I tried to add them into provisioning plan and tried to use it with various combinations like $plan.firstname$ $request.firstname$, can you please help with some documentation if it exist otherwise, I tried to check but don’t see anything specific on official sites.

5

Suggest looking at this page for reference. Working with Velocity Template Language in ITSM Ticketing - Compass