How to send any custom attribute in servicenow ticket (service desk integration) while provisioning?

[Rakesh_Singh_1234 (Rakesh Singh)]

How to send any custom attribute in servicenow ticket (service desk integration) while provisioning? like we need to send UPN from AD in the snow ticket?

[maheshtare]

Hi Rakesh,

You can use before provisioning rule to achieve this. Please find some of the links which can help you

Before Provisioning Rule for ServiceDesk Integration

Hi, I need to customize the ticket fields based on the requirements and need Before Provisioning Rule for the same. Can anyone help me with the steps on how to have additional attributes in service desk and also a sample before provisioning rule for it. Thankyou

Pass Non-Provisioned Attributes from Before Provision rule to Connector Rules

[header-image] Introduction A common use case when developing for provisioning is the need to provide information to a connector rule that is not available on the virtual appliance (VA). This can occur because you need identity information to perform additional logic, or because a request payload requires information that is not actively changing in the account. The first case can often occur in Active Directory and Azure Native Rules, where a developer must take additional actions based on…

[KevinHarrington]

Update the associated provisioning policy and add the attribute you want to it.