I’ve noticed some unexpected behavior in SailPoint. Specifically, when a user’s lifecycle state transitions to terminatedDisabled (calculated via the LCS transform), the manager attribute becomes blank for that user.
Has anyone else encountered this issue, or is there a known reason why SailPoint clears the manager in this scenario?
Appreciate any insights you can share.
Hi @Rakesh_Singh_1234 Have you enabled “Enable Primary Employment” in Aggregation settings? If so (and you are aggregating inactive employees) then there won’t be a primary employment for a terminated user and thus no manager info. Try toggling that setting to see if it gives you what you are after. Bear in mind, though, that that may have unforeseen knock on effects.
@j_place hey are u talking about this ??
Apols, I was getting confused between SuccessFactors and Workday there.
@j_place any idea why it would be happening as manager correaltion is also defined in workday? is it a sailpoint issue>?
I assume that once an HR record is terminated, it doesn’t have a manager any more and that’s how your Authoritative Source is configured. Is this a new connector or an existing one?
Maybe post your XPath mapping for MANAGER_ID
existing workday it is ….so is it normal behavious of workday once the lcs is terminated then manager gets removed?
@j_place ns1:Worker_Data/ns1:Integration_Field_Override_Data[ns1:Field_Reference[ns1:ID[@ns1:type=‘Integration_Document_Field_Name’]=‘Manager_ID’]]/ns1:Value
Ah, there you have it. That is a custom configuration in Workday returning a value specific to your integration. Best speak to your WD admins to try and work out why that was set up, and what it does.
is that because of this xpath value only that manager is getting removed?
I’m going to assume that you are using WD as your authoritative source with an Identity Profile to create Identities based on WD.
Look at the WD Account, and see what value it has in there for MANAGER_ID.
Then look at the Account Correlation > Manager Correlation and see how the WD Manager value would be correlated to an Identity.
meanwhile can you help in this issue as well :
I need a workflow that forward all pending certifications of a user to his manager’s manager when manager of the user is terminated.
suppose user is xyz—abc(xyz’s manager)—-lmn(abc’s manager)
Now when the abc is terminated (lifecycle state becomes terminateddisabeled) then all the pending certification should automatically forwarded to lmn(abc’s manager) please guide??
Hi @Rakesh_Singh_1234 Best to post a new topic to the forum for a new question.
i tried but havnet got any answer
@j_place Need a workflow! - Identity Security Cloud (ISC) / ISC Discussion and Questions - SailPoint Developer Community posted!!
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