Loading issue in Sailpoint IIQ 8.2 p1

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

SailPoint IIQ 8.2 P1

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Share all details about your problem, including any error messages you may have received.

We are in a process of migration and facing this issue with sailpoint installed in new environment “An unexpected error occurred: The server response could not be evaluated.”. Please help as how can this issue is resolved. we are facing it everywhere in taskresult when searching for identity in identity warehouse access request etc.. Please help

Regards
Amit

2

Hi @ayadav_12,

take a look on logs and syslogs and share the result

3

Hi @enistri_devo ,

Unable to find anything in syslog. Is that related with efix? if yes, can you please share me the relevant efix to configure in the environment.

Thanks
Amit

4

Hi @ayadav_12

You can try fetching application server logs, you may find something there. Additionally you can also try restarting all the servers.

5

you have posted a generic error, I cant say something with it. Try to find the error into catalina.out.

I dont think its correlated with efix, most probabily with something wrong with taskDefinition\taskResult object but without the error its difficult to understand,

6

Hi @enistri_devo ,

Unable to find anything in catalina logs. It looks like large data issue because it’s being failed while loading otherwise if i search something in search bar. then it shows the particular result. Can you please help as how can i resolve this

Thanks
Amit

7

I cant help you if I dont know the error.
So, clean catalina file and reload the page and check another time catalina.

8

Hi @ayadav_12

This could be a UI config issue.

Please provide an export of your UI Config so I can compare it with the default and check for any differences.

Steps to follow:

  1. Connect to the iiq console.
  2. Run export uiConfig.xml UIConfig as shown below.
  3. You will find the exported file under ../WEB-INF/bin.
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9

Hi @ayadav_12,
Kindly share the Catalina.out logs to check the error, which will help us provide any input towards resolution.

Thanks

10

That is typically a timeout issue. You can have the DBAs see if there are long running queries or and index that needs to be rebuilt. I assume if you go into the debug page and view TaskResults you see quite a few objects?

11

Hi @ayadav_12 ,

If its Fixed , Please accept the solution which helps or put your solution that how you fixed it . If not then share the Logs so it can be further Analyzed . It does not seem related to efix .
Also can you try to do a server restart itself instead of service restart .