Exception Page when loading SailPoint

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

Version 8.2

Share all details related to your problem, including any error messages you may have received.

We recently have been running into a consistent issue with our lower environment. When loading the website, we are always directed to an exception page (exception.jsf). Does anyone know why this is happening?
This is not currently happening in any of out other environments and they are all very similar in configurations, besides environment details.

2

I work since some month ago with IIQ, but the exception page was never displayed. :slight_smile:

But what i see in exception.xhtml, the “exception msg” is the first included variable.
Just a quick question: Have u checked your log files?

If u cant see anything, have you tried to increase the log levels?
/WEB-INF/classes/log4j.properties
/WEB-INF/classes/logging.properties

And maybe additional loggings outside the IIQ application, depending on your servlet container (tomcat, …) or application server (wildfly, …).

3

Can you also take a look at the logging of the application server for any clue ?

For Tomcat the logs files to look at are in directory <tomcat-dir>/logs/

  • catalina.out
  • tomcat?-stderrr.log
  • tomcat?-stdoud.log

– Remold

1 Like
4

Did you try to login using SPADMIN creds on Dev? If the error is not occuring by using spadmin then there should be something on your identity. If the error occurs still then just to make sure check the disk spaces on your app host servers and also DB (If this setup is an entriprise setup). If its your own setup then please paste the errors.

5

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