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In the Identity Profile, the LCM counts for Active and Inactive users are showing as 2 each. However, in my CSV file, there are 3 Active and 2 Inactive users. What could be the reason for this inconsistent count?
Hi Satheesh
The Identity Profile counts only correlated identities, not raw CSV records.
So even though your CSV has 5 users:
Only 2 of them are correlated (linked to SailPoint identities).
That’s why you see Active = 1 and Inactive = 1 under Lifecycle Management.
Thanks Sathish but under the correlated tab i can seen these 5 accounts and un correlated are empty.
@sagr0812 can you check if there are any trailing spaces in the Status value within the file ?
No Prashanth i don’t seen any trailing spaces
@sagr0812 it could maybe be something with a processing error. Please try updating the priority on the identity profile (if it was 80, set it to 70, if it was 70 set it to 60 etc..) and then run an identity profile processing via sync-identity-profile | SailPoint Developer Community. I had similar inconsistencies with identities and auth source, which somehow got “self-resolved“ after some time, Number of identities don’t appear for corresponding Identity profile on Identity Profiles list - Identity Security Cloud (ISC) / ISC Discussion and Questions - SailPoint Developer Community
Sure let me check thanks.
Hello, @sagr0812, any luck maybe?
Hi, @markomanium I haven’t checked yet. I’ll update you soon — thanks for following up, buddy
Hello @sagr0812, circling back on this. Have you managed to try any of the proposed solution above, or hopefully fixed this any other way?
