I recently onboarded a source using a Delimited File and created an identity profile for that source. After importing the file, the accounts were successfully created, and I can see them listed under the source configuration page. However, the issue I’m facing is that the Identities count in the identity profile shows as 0.
Interestingly, when I search under the Identities tab, the identities do appear, but they are not reflected in the identity profile.
What do you mean when you say “not reflected in the identity profile” ?
Also , to effect the changes made on the identity profile make sure you are clicking “Apply Changes”
Thanks .
@rohitmisal45 did you configure Lifecycle State? If not configure and based on that you would see identities under particular LCS. If you are asking about why are you not able to see users count under Active / Inactive LCS.
When I mentioned “not reflected in the identity profile,” I meant that the Identities count under the identity profile is showing as 0
I did click on Apply Changes after making updates to the identity profile, but the issue still persists.
However, I’m not asking about the LCS configuration. My concern is specifically about why the Identities count under Identity Management > Identity Profile > Name & Identities is showing as 0, even though I can see the identities in the ‘Identity’ tab.
Could there be something else affecting the identities count in the identity profile ?Please let me know if I’m missing something.
Hello everyone, I have the same problem. I created an authoritative source and identity profile. Identities got created and when I checked the Identity profile page, it showed 0 identities, even tho those identities were created. I checked every identity, and it indeed has been created by that identity profile and not some different IDP. I saw in docs that identity can only be created out of 1 identity profile (that seems logical). What did I do wrong there? I really appreciate your help!!