Hi, I have a question regarding the Access Sunset Date Reminder email template.
I would like this reminder to be sent not only to the user, but also to the Admin.
Ideally, the manager would receive a notification before the user’s access expires.
Is there any recommended way to configure this, or a supported approach to include the Admin as an additional recipient?
Thanks in advance for your help!
Hello,
Unfortunately, it is currently not possible to modify or add recipients to this system-generated notification. You can only update the email “From” and “Reply-To” fields.
The recommended best practice is to use a workflow to send additional notifications. Here is one possible approach:
Create a custom identity attribute (e.g., warningDate).
Populate this attribute using a Transform that compares the access end date with the current date.
You can implement sequential reminders by sending notifications 30 days, 7 days, and 1 day before the access end date. For example, you can set warningDate to “month” when endDate − 30 days < today, “week” when endDate − 7 days < today, etc.
In the workflow, an “Identity Attribute Changed” trigger on warningDate can be used to launch the process and send the appropriate notification to the manager, admin, and/or a distribution list.
BR
We resolved this by creating a custom workflow.
At the moment, it doesn’t seem to be supported as a built-in feature.
Thank you