For access requests raised through Barista (Live Chat Support), access should continue to expire automatically on the configured expiry date. However, users should not receive the SailPoint “Access Sunset Date Reminder” email notifications for these requests.
Is there a feasible solution to suppress these reminder emails specifically for Barista-originated access requests while retaining the automatic access revocation functionality? Please let me know.
Hello Bhavana. The Access Sunset Date Reminder uses a global template, and the available variables (accessItemName, accessItemType, recipientName, scheduledSunsetDate, sourceInformation, and accessRequestMetadata) do not currently identify whether the request came through Barista or self-service. sourceInformation refers to the account source, not the request channel, and accessRequestMetadata only contains dimensionDetails for Dimension-based roles.
If your Barista-managed items follow a specific naming convention, you could try using a Velocity condition on accessItemName and return no_send in the subject for those items. Otherwise, this appears to be a current platform limitation and may be worth submitting as an ISC Ideas request.
There is no direct out-of-the-box configuration in SailPoint ISC to suppress the “Access Sunset Date Reminder” notification based only on the origin channel in your case its Barista of an access request.The “Access Sunset Date Reminder” notification is a global configuration.
you can use the workflow as event driven based on the access request without the endDate and the second option as suggested by our expert @punna0001 you can modify the global email template with the velocity condition check.