I want to send approvers a reminder email about access requests they have not responded to yet. If, say, an approver receives an access request emails and 24 hours go by, I’d like another email to get sent asking them to log in and approve or deny the request. It appears a template for this already exists, but I haven’t been able to figure out turning it on.
Hello,
You can configure through this API set-access-request-config | SailPoint Developer Community!
Setting Global Reminders and Escalation Policies - SailPoint Identity Services
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I am currently testing this out. I set it to wait one day between reminders and 4 days before escalation. It should send a reminder today if everything is working. One thing to watch out for is the config call setting some things to default if you don’t specify. It can be a little tricky. I’ll keep you posted.
@jared-fox you can configure a workflow which can check pending requests and remind the approver using an email.
Let me know if you need any help in the workflow
I had trouble figuring out a workflow that would execute. I have been working on using the set-access-request-config api call to set up a reminder and escalation, but I haven’t got it working yet. It seems to be finicky.
For the set-access-request-config, keep in mind that daysUntilEscalation is the number of days until the first reminder is sent out. If you want to send out the first reminder the next day, the value should be 1.
daysBetweenReminders could be what you need it to be, but it will escalate the access request to the manager of the approver when the maxReminders has been reached.
Also remember that after updating the configuration, it will only apply to newly created access requests.
CopyofRevokeaccessharshfinal220251111.json
Please refer below workflow