Hello Team,
We have updated the Access Request config to send reminder and escalation emails. But I see that there isn’t any separate email for access request reminder. Its the same access request email which is getting triggered. We want to mention in the email template (body or subject) that it’s a reminder email and which reminder it is. Can this be achieved by customizing the existing email template. If yes then how can this be done? If not then what are the other options available?
It could be tricky to update the access request reminder template because you will need to do comparison on the request creation date to identify whether it is a reminder email or the first one.
I would suggest to create a workflow to meet this requirement so you can turn off the reminders from general access configuration and then create a workflow which will do the date comparision and thus determine whether to send the reminder email or not.
To achieve this, you can use the below approach in general
Get All the open access requests, you can use here some filers like created gt 10 days from today. This will be good in terms of performance.
iterate through each one of them and if needed use recursion as by default you will get only 250 access requests.
check the one which were created x days before today where x should the intervals where you want to send the reminder. you can use here date comparison operator i guess.
If any request falls in this category, then send the email otherwise ignore the others.
The good part of this will be you can create your own custom notifications and even you can also send as many reminders as you want.
I hope this helps.
Regards
Vikas.