Access Request Reminder Template issue

IdentityIQ (IIQ) IIQ Discussion and Questions
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Hey Team,

When working with the Access Requests in IdentityIQ 8.1, we are trying to update the Access Request Reminder with a custom email template that is HTML and uses the custom header and footers. However, it looks like on the Access Request Reminder Email page just dumps the body contents into the Message box. If you add a message here, it breaks the email template, and you receive the email as plain text. This seems like a bug, and the message should be added as a variable for the email, rather than displaying the message.

To get here:

  1. Create a custom emailTemplate with HTML and set it as the Access Reminder Email under the Gear.
  2. Create an access request with an approval.
  3. From the My Work → Access Requests, view the Access Request you created.
  4. Next to the user listed in “Waiting on:” click the mail icon to display the Access Request Reminder Email box.
  5. Notice that the text shows the HTML tags (velocity tags will just be blank space.)
  6. Enter a message at the top then send.
  7. View the email and notice it just added the test to the top of the body.

Does anyone have a workaround for this, other than don’t do it, or just send plain text?

Thanks