actually there is ask of requirements where we want to send email to access profile requester after the access request approved by the owner with specific email content as per that access request.
but we have global email templates , if we do changes in that email templates it will apply to all access profile, but that should not be case, we want email templates changes per access profile.
so our question is if customization of email per access profile is even possible or not. If possible how we can perform that.
Hi Aman, Thanks for replying.
Yes i design workflow where it will capture the access request status as Approved and after that it will send email to requestor.
so it will work for specific access request right and we can customize our email in that workflow as per requirements it wont affect other access request email template right? as workflow works individually.
Yes Swati, you can capture exact Access Request(s) you want to process and send that specific email.
You can write the VTL script to only trigger the email if the access request is not equivalent to the items you have in your request.
This would still require some POC so do try it and let me know because in my client we have global e-mails disabled hence we leverage WF to have the specific e-mails.
a. Usage if Triggers and Workflows will allow you to manipulate and trigger a custom email notification where you can have your own contents.
b. In order to fetch the access request status, you can use the SailPoint ISC API named as “Access Request Status” and in order to fetch the details of exact access profile, you can apply the filters as well to fetch the access request details for only that Access Profile. This can be done by configuring HTTP operation within your workflow.
With the combination of above 2, you can achieve your requirement.
