Approval reminder email is missing for Access Request

Identity Security Cloud (ISC) ISC Discussion and Questions
1

The below email template is not working. Instead ISC sends the initial Access Request Email as a Reminder email instead of the below email.

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Continuing the discussion from Access Request - Reminders and Escalations:

:bangbang: Please be sure you’ve read the docs and API specs before asking for help. Also, please be sure you’ve searched the forum for your answer before you create a new topic. ‘

Please consider addressing the following when creating your topic:

  • What have you tried? This template is not in use
  • What errors did you face (share screenshots)? No errors as the existing template is not in use.
  • Share the details of your efforts (code / search query, workflow json etc.)?
  • What is the result you are getting and what were you expecting?
2

Hello @karan_1984,

If the template is not currently in use and there are no errors being reported, I’m not entirely sure what the concern is. Could you please share a bit more context or details so we can better understand the issue and address it effectively?

3

Hi Sreeram,

ISC is not sending reminder email to approver using the above-mentioned email template.

It is using the standard email template which is being used when initial access request is created.

4

@karan_1984
Its best to open ticket with SailPoint Support in this case.

I know couple of projects who are facing issues with Standard email templates that SailPoint has..

5

@karan_1984 Could you share the JSON representation of your email template here please?