Hi everyone,
We are facing a strange issue. IdentityIQ stopped sending emails today, although it was working perfectly fine until yesterday.
The weird part is that a PowerShell script on the same server can still send emails successfully using the same SMTP settings.
Has anyone experienced this before?
hi @lojainahmed
Yes, when PowerShell can still send mail but IIQ canât, itâs often Java/IIQâspecific rather than an SMTP issue.
A few quick checks that may help:
Review IIQ logs for SMTP/TLS errors
Verify no recent TLS or certificate changes on the mail server (Java truststore vs Windows certs)
Check if the mail server is throttling or blocking the IIQ app server
Try an app server restart to rule out a stale connection
In most cases, this comes down to differences in how Java and Windows handle TLS, certificates, or SMTP connections.
Hope this helps.
check the smtp configuration at sailpoint end, in global settings, and verify if the details are correct. check in the loggers, if there are any error specific with respect to smpt?? if not able to find, test the provisioning or any transaction on any of the user, and see what error you get while sending the notifcation.
See anything in the requests endpoint? (<iiq_base_url>/monitor/requests/requests.jsf)
Or anything in audit events?
Hi @lojainahmed ,
Kindly check âCheck expired work items dailyâ schedule task is running or not.
Thank you,
Harikrishna
@lojainahmed Could you please check audit logs for emailSent and emailFailure? and check if you see any entries over there. This looks more like an IIQ issue as of now.
Thanks everyone for your informative answers; they helped me a lot!
The issue was that our environment has two task servers and one UI server. The request was handled by the UI server, but since we recently changed that serverâs subnet, emails werenât being sent. I also couldnât find the records in /monitor/requests/requests.jsf.
To fix this, I will either enable the ârequest taskâ on the two task servers or leave it as is and open the connection between the UI server and the SMTP relay.
