Mailjet protocol can used for sending out email from IIQ 8.4?

IdentityIQ (IIQ) IIQ Discussion and Questions
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Hello All,

Our client has a requirement to use MailJet email delivery service to send out emails (we have a cloud setup so we cannot use SMTP protocol as per client), We are configuring the MailJet details on email configuration page, however emails are getting queued and getting below error.

sailpoint.tools.RetryableEmailException: Could not send email: [email protected]. The e-mail has been queued. Reason: Acquisition of thread lock expired, unable to notify [email protected]

Let me know if anyone can help us on this. Thanks.

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Hi @nileshjain77,

How do you setup the mail configuration in SP?

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Hi @nileshjain77

Please, fist that all, check if SailPoint IIQ is sending a lot of email through MailJet service.
From other side, check connectivity between SailPoint IIQ and your MailJet service.

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Hello @enistri_devo - I have put the configuration on OOTB email configuration page like mailjet host, port, Id, pass (selected SMTP/Basic option above just to see if it works).

I think whatever we are doing is not correct so looking for solution.

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Hello, currently mails are getting queued in IIQ and not going out. We checked at the mailjet side also emails are not reaching till there.

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Hi Nilesh,

Please share the mailjet configuration in sailpoint ?
Ensure that your network allows outbound connections to Mailjet’s SMTP server on the specified port

Regards,
Arun

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From AWS all the outbound requests are opened.

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Do you have any smtp timeout settings in systemconfiguration?

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Are you able to send emails successfully? Still, it is in queued state.

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Hello, I figured the resolution.

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We have configured mailjet configuration under SMTP/Basic IIQ was able to resolve the host so we put IP.
And after fw rules setup things are working. Hope this help others as well

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