Mail hang after send several message

IdentityIQ (IIQ) IIQ Discussion and Questions
1

I create certification and run it.
The system should send the message to users with the information which I create in email template.

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I have more then 100 recipients however the system send mail only to 5 of them and I need to wait another hour to next try when system sent another 5 mails and go one to reach all recipients.
Additinally some of mail was not send to recipiects and just disapear.

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Logs:

2023-09-18T09:56:17,499  WARN Thread-3017 sailpoint.request.RequestHandler:197 - sailpoint.request.RequestPermanentException: Could not send email: [email protected]. Reason: javax.mail.MessagingException: Exception reading response;
  nested exception is:
	javax.net.ssl.SSLException: Connection reset
	at sailpoint.request.EmailRequestExecutor.execute(EmailRequestExecutor.java:89)
	at sailpoint.request.RequestHandler.run(RequestHandler.java:151)
Caused by: sailpoint.tools.GeneralException: Could not send email: [email protected]. Reason: javax.mail.MessagingException: Exception reading response;
  nested exception is:
	javax.net.ssl.SSLException: Connection reset
	at sailpoint.server.InternalContext$EmailSender.send(InternalContext.java:1070)
	at sailpoint.server.InternalContext.sendEmailNotification(InternalContext.java:978)
	at sailpoint.request.EmailRequestExecutor.execute(EmailRequestExecutor.java:83)
	... 1 more
Caused by: sailpoint.tools.EmailException: Could not send email: [email protected]. Reason: javax.mail.MessagingException: Exception reading response;
  nested exception is:
	javax.net.ssl.SSLException: Connection reset
	at sailpoint.server.SMTPEmailNotifier.sendEmailNotification(SMTPEmailNotifier.java:178)
	at sailpoint.server.InternalContext$EmailSender.sendInternal(InternalContext.java:1087)
	at sailpoint.server.InternalContext$EmailSender.send(InternalContext.java:1039)
	... 3 more

Confirm with exchange admin that from this site exist any limitations. When i use directly mail account which i configure in Sailpoint i don’t have any issue.

2

Hi @mateusz

Just 5 mails per hour doesn’t make any sense.

  1. Check Audit logs for Email in Intelligence → Advanced Analytics. You can find all the emails that are triggered for this.
  2. Check with your Exchange team if there is any limitation at SMTP end.

Thanks
Krish

3
  1. In Advanced Analyics I get the same information like in the log which i paste.
  2. There is no limitation in SMTP end
4

It doesn’t make any sense then, I suggest you to create a support ticket with SailPoint.

5

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