We are currently customizing our email template for certification reassignment in SailPoint ISC. At the moment, the variable requesterName displays the name of the identity requesting the reassignment. However, we would like to replace this with a variable that shows the certification owner’s name instead.
I need help on this
Hello,
There are following Email Templates which gets triggered during Cert Campaign flow.
Certification Email Template
Certification Due Email Template
Certification Reassignment Email Template
All the above email templates are Version-1 email templates and as per documents following are the Global Variables it refers to.
You can try using variable ${ownerName} and check the output. I doubt that It will give you the output but try it out.
Refer the below SailPoint ISC documentations.
Thank You,
Regards,
Rohit Wekhande
Hi @princes
Please try either ${ownerName} or ${certification.owner.name} and see whether it works for you.
Thanks for your response but non of the solutions are working for me.
Hey Suresh,
I have tried with both of the variables but unable to fetch values from backend. Getting the same variable name on email.
Hello,
As said above, these version 1 email templates and only below variables are supported.
Regards,
Rohit Wekhande,
IDMWORKS.
As per the documentation, there are no other variable available for the cert reassignment template.
I think this might be the current functionality of this email template since the initial assigned user was the original certifier when the reassignment requested, hence it gives you the requester name and same variable used in the template. I agree that it might confusing considering various stages of certification process and at this time you could submit the idea to SailPoint to make it a configurable variable.
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