Is there a way to notify the new certification owner with details during reassignment in SailPoint?

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi everyone,

I have a use case related to certification reassignment in SailPoint ISC.
When a certification item is reassigned to a new owner, I want to send a notification to a new owner thar includes the following details:

  1. Previous Owner Name
  2. New Owner Name
  3. Access/Entitlement that the new owner has to review

I want to check if there’s any way to achieve this - maybe through email templates, workflows.

If anyone has implemented a similar requirement or can suggest the recommended approach, I’d appreciate your guidance.

Thanks.

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Hi @npandey ,

If you look at the Certification Reassignment Email Template, you can get some of these values. Just going off the base template:

  1. Previous Owner’s name would be ${requesterName}
  2. New Owner name would be ${user.name}

However, for the Access/Entitlement that the new owner has to review, this doesn’t seem to be available through the email template. You can include the number of identities (numNewIdentities), plus some other info from the Version 1 global variables (in particular the ‘user’ object) if either of those are helpful.

Please let me know if this helps!

  • Zach
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