Hello, In Certification Campaign, we have scheduled a certification and escalating it. Our goal is to set the “toAddress” as Manager and “ccAddress” as certification Owner and and no need to reassign the certification work item to certifier Manager. We have created a rule of type Escalation and us…

@pavanpavan2 if possible then pls send the rule. i am hoping you are using Additional email Recipients enabled and then added Recipient Rule. this rule return identity name or names. also pls make sure user have email. let me know.

Certification Escalation Email not triggered

IdentityIQ (IIQ) IIQ Discussion and Questions

pravin_ranjan (Kumar Ranjan) June 20, 2025, 6:22pm 5

@pavanpavan2 check some more thread,

Send email reminder to certifier and certifier’s manager - IdentityIQ (IIQ) / IIQ Discussion and Questions - SailPoint Developer Community

Have you tried with Additional Email Recipients Options ?

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Certification Escalation Email not triggered

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