Escalation rule

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Hi Team,

We had a mover certification event, here we are trying to escalate certification to certifier’s manager, if certifier didn’t take any action for particular interval. Below is the escalation rule we used. Logs in this rule are also not getting printed.

Identity owner = item.getNotificationOwner(context);
log.error(“item notification owner:”+owner());
Identity newOwner = owner.getManager();
if (newOwner == null) {

return “spadmin”;
}
return newOwner.getName();

Test Case : we had created a certification, active period duration for 10days and on 2days before expiration we are trying to escalate to certifier’s manager and given reminders should trigger once every one day after 5days of start. But 2days before expiration also reminder mails are only getting triggered, not escalation is happening.

Can you please suggest on how can we achieve this.
Thanks in advance

2

Hi @Ramya2018

I am assuming that the escalation rule is not triggering since you are not able to print the logs. Can you check the Escalate (When to escalate) option. In your case I guess it should be 2 days before expiration.

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3

Hi @Jarin_James
Thanks for the Response

I had selected escalation same as in your shared screenshot, in addition i had added escalation rule and escalation email template.

4

Hi @Ramya2018

Can you please add a simple logger statement at the start of the rule to confirm whether the rule is triggering.

5

Hi @Jarin_James
Thanks for the Response.

I had added the logger at the start of the rule but the loggers are not getting printed.
I think it was not entering into the escalation rule. Can you please suggest is their i was missing any enabling configuration for escalation rule.

6

Hi @Ramya2018

Are you triggering Check Expired Work Items task? This task has to be triggered to execute the escalations. You can leverage the time machine feature of IIQ to test it. Please check the below Technical Whitepaper which provides insights to Testing of Certification Reminders and Escalation : Testing Certification Reminders and Escalations - Compass (sailpoint.com)

7

Hi @Jarin_James

Yes i am triggering Check Expire Workitems task. By using the time machine feature of IIQ i was able to test and get the reminder emails but escalation part is not triggering.

8

Hi @Ramya2018 ,

I am not aware of any configuration for escalation Rule other than the default escalation rule configuration in Compliance Manager page
Gear Icon → Compliance Manager

9

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