Certification Escalations

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

8.2p4

My team is in the process of reviewing our Certification process and escalations. Currently, we have the initial email sent when the certification is issued and a reminder every 7 days after that for a month.
We still have some users who do not complete their certifications in this time and im wondering what other companies/ users of SailPoint are doing within the application that can make this escalation process more effective?
Is there a better way than just an email because the importance of completing these does not seem to be coming across.

2

The typical method for escalation involves notifying the reviewer’s manager if the reviewer fails to act according to the established process and this does add a layer of accountability too.

You could increase the frequency of the reminder though that usually doesn’t help. Generating report to track completion rates to provide visibility and drive action can also help. Also, creating awareness and communication channel to emphasize the importance of taking prompt action can help.

The whole process of ensuring that reviewers take timely action is a process that develops and improves over time.