When I run the rule explicitly from IQ console and write it on a file, this is the output, which is correct.
To: Manager@bmc.com
Cc: Owner@bmc.com
This is correct and expected.
When the reminder is tested with the help of ‘Check expired Work Items’, the email shows incorrect To and Cc.
To: Owner@bmc.com
Cc: Owner@bmc.com
This is incorrect and not expected.