Hello,
We are integrating the ServiceNow plugin related to the Service Catalog with our tenant. We have followed the documentation, particularly configuring the connection using the Authorization Code as indicated in the documentation: Service Catalog Integration Documentation. However, we are encountering some issues.
For the configuration, we have both generated an OAuth client on ISC to use the ClientID and Client Secret in ServiceNow and created a ServiceAccount in ISC to generate the Personal Access Token to be used in the Service Catalog plugin configuration.
Specifically, when we access the page and click the button shown in Image 1, it returns the screen shown in Image 2. The first question is: when we click “Sign in via Identity Security Cloud,” which account should we use to log in? Should it be the Service Account created or the ISC account of the user requesting the roles?
Additionally, the correlation indicated in the Service Catalog settings is as follows:
- In SailPoint Identity Security Cloud: Attribute to correlate with ServiceNow Account →
attributes.email - In ServiceNow Account: Attribute to correlate with SailPoint Identity Cube →
email
The account we are testing is registered on ISC and also has the ServiceNow account correlated using the following mapping: work email -> email.
Could you help us understand why the error shown in Image 2 is being returned?
If further information is needed, we will attach it to the post.
Thank you in advance.
Best regards,
