"Can anyone share their experience with integrating SailPoint IdentityNow (IDN) with ServiceNow? Any challenges or best practices to follow?". new implementation

Identity Security Cloud (ISC) ISC Discussion and Questions
1

i need service now integrartion doc

Please consider addressing the following when creating your topic:

  • What have you tried?
  • What errors did you face (share screenshots)?
  • Share the details of your efforts (code / search query, workflow json etc.)?
  • What is the result you are getting and what were you expecting?
2

Are you integrating for governance( Integrating SailPoint with ServiceNow Identity Governance Connector), or catalog( Integrating Identity Security Cloud with ServiceNow Service Catalog)?

A lot of it is going to depend on your SNOW environment, but this is a common integration and there are a lot of topics in the forum you can find if your run into any issues.

3

To set up the connection, follow these steps:

  1. Configure the Base URL and Authentication:
  • In the Connection settings, set the Base URL.
  • Choose a valid Authentication method:
    If you have an API key and secret -
    • If you have an API token, select API Token authentication.
    • If you don’t have an API token, select Custom Authentication and save the configuration with only the Base URL.
  1. Configure the HTTP Operation:
  • When testing the connection, pass the API key and secret in the request headers.
  • Set the context URL as the exact endpoint of the target URL.
  • Example:
    • Full API URL: https://api.xyz.com/users
    • Base URL: https://api.xyz.com/
    • Context URL: users
  1. Save the Changes and Test the Connection.
  • If the connection is successful, proceed with configuring the aggregation HTTP operation following the same steps.
  • Ensure attribute mapping is set according to the JSON response structure.