Sailpoint ServiceNow Service Catalog Integration

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi All,

We have integrated the SailPoint Service Catalog, and it was working fine until last week. However, we’re now encountering the following error when trying to raise a request from the ServiceNow (SNOW) end:

“Cannot connect to SailPoint IdentityNow server. Please contact Administrator. Error Code 001 - Check Admin Setup.”

Has anyone faced this issue before? If yes, could you please share how it was resolved?

Regards,
Vasanth

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1.Expired OAuth Token / Invalid Credentials
2.SailPoint API Endpoint URL Changed or Blocked
3.Connector User Permissions Revoked
4.ServiceNow Scripted REST / Integration Configuration Issue ---->>System Logs → All
5.Ask your network team if any recent updates might be affecting outbound calls from SNOW. (fire wall issue)

check these

2 Likes
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Hi @Chaithu9110,

Thanks for response!

I’ll check and keep posted.

Regards,
Vasanth

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Hi @Chaithu9110,

It’s because of blocklisted PAT.
Thanks!