Issue to having connection with ServiceNow using SailPoint IdentityNow for Service Catalog v3.1 app

[kumarsh (Hemanth Kumar s)]

Hi Team,

we are having issue with the connection with ServiceNow and sailpoint using SailPoint IdentityNow for Service Catalog v3.1 app

we are getting error when we submit it.

[mcheek (Mark Cheek)]

It looks like you’re getting a 403 response when the app is trying to make a call to the /v3/access-request-status API endpoint. That endpoint requires a user context token with ORG_ADMIN user permissions (if checking status for another user).

Make sure the personal access token client credentials you’re using in ServiceNow comes from an IdN user with ORG_ADMIN permissions

[kumarsh (Hemanth Kumar s)]

thank you Mark
will check and get back

[mcheek (Mark Cheek)]

@kumarsh were you able to test this? If it works, please mark my post as the solution

[kumarsh (Hemanth Kumar s)]

Hi Mark,

thank you yes it stated working

[kumarsh (Hemanth Kumar s)]

@mcheek @all

i am very new to this community just want to know how to create new question because it is not allowing me to raise new topics as i am new user. Also want to know how do i send message to individual .