How do i integrate ServiceNow to SailPoint

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hello community, I recently started working with SailPoint since at my workplace we plan to start using this tool as a security measure. We don’t have any experts in SailPoint therefore I was told to study and review documentation to integrate this amazing SaaS tool.

I’m a bit familiar with SP, I recently acquired the SailPoint Identity Security Leader Credential and attended the SP Developer Days besides my daily work routine where I’m being paged 24/7 and other programming stuff.

Long story short, I need to set up a SN app with the ISC and I want to make sure I’m on the right track. Shall I use the IntegrationHub module? if so, what service do I use in SP or what is the right way? - I’d appreciate your insights folks.

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Hi @eberteo - This document will get you started with the ServiceNow Service Desk integration. Note that the ServiceNow integration requires additional licensing.

You will also need the ServiceNow governance connector as a prerequisite.

1 Like
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Hi @eberteo

Yes, use ServiceNow IntegrationHub with SailPoint ISC REST APIs to connect both systems effectively. You can build flows in ServiceNow to call SailPoint APIs for provisioning or certification, and optionally configure webhooks in ISC for real-time triggers.

Thank you
Manvitha.Nalabolu

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@eberteo what is your exact requirement. As @ryan_toornburg mentioned those are the starting point to refer

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There are four ways to integrate ServiceNow with SailPoint. You can choose the appropriate configuration based on your specific requirements:

  1. ServiceNow Direct Connector
    This integration allows you to fetch and update user data between ServiceNow and SailPoint IdentityNow (IDN). It also supports provisioning from IDN to ServiceNow.

  2. Service Desk Integration
    This setup enables raising access requests directly from IDN to ServiceNow.

  3. ServiceNow SailPoint Catalog Integration
    In this approach, users raise access requests in ServiceNow. These requests are then passed to SailPoint IDN for processing and provisioning.

  4. Custom Integration
    You can develop a custom solution by creating a racklet in ServiceNow to fetch identities, roles, access profiles, and entitlements from SailPoint. Then, build a custom ServiceNow catalog for SailPoint requests, design workflows as needed, and use SailPoint APIs to perform provisioning actions like assigning roles, access profiles, or entitlements.

If you need more details, then let me know.

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Can you please provide more details about the 4th option. Let me add a few details what are the requirements for my project.
A custom workflow was created in SailPoint IIQ which acted as an endpoint for ServiceNow. After the request was approved in SNOW, this SailPoint IIQ endpoint was triggered which executed a workflow that gets the user and role data and validate it and then process it for fulfillment. Once the request was fulfiiled, it will update the respective SNOW ticket. Can this be achieved via ISC workflow?

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Yes, It can be achieve !

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you can refer the topic which i created

Step-by-Step Guide for ServiceNow Service Catalog Integration with SailPoint IDN - Identity Security Cloud (ISC) / ISC Discussion and Questions - SailPoint Developer Community

We are actively working on this to ensure the client’s requirements are fully met.

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