Access Request Reviewer email template

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hello,

Is there a way to get the requester’s email addr in this email template?

I can’t imagine that “requesterName“ and “requesterComments“ are the only 2 variables that are available for requester?

Any help would be appreciated!

Thanks

2

@mario_rod -
You cannot add requester Email to Email Templates. By the way Could you tell me the exact use case you are trying to implement.

3

@amit_1140 The issue is that for users that have common names like “Jim Smith“ or “Chris Jones“ there can be multiple user accounts with that name.

So when an approver gets the email they only see ${requesterName} has requested acceess for …..

There is no way to know which person it is. Approvers have complained about this and are asking for more requester data like email address

4

@mario_rod - Got it.
Could you try with this -

${user.email}

Reference - Available Email Templates - SailPoint Identity Services

Let me know if you encounter any issues.

5

@amit_1140 Tried and didn’t get the correct result.

${user.email} is the “reviewer” email, not the requester. I’m looking for the requester’s email addr

6

@mario_rod -
My Bad, I don’t think that you will be able to retrieve beneficiary user’s email address as this template is using version 1 template.
Raise a ticket with Sailpoint support and check.

Thank you!