Access Request Approvals - Alternate/Delegated approvals

mvavilala · February 14, 2022, 7:30pm

Just curious as how are other organizations handling approval requests when the approver is OOO.

Is there a concept of alternate/backup approvers?

yannick_beot · February 14, 2022, 8:31pm

Hi @mvavilala
As an admin, it is always possible to “redirect” an approbation to somebody else, through the API (cf. forward-request | SailPoint Developer Community)
An idea in Aha! exists for something more automatic: https://ideas.sailpoint.com/ideas/GOV-I-849.
It is currently under consideration.
You can upvote it.

christina_gagnon · February 17, 2022, 2:37am

You can configure reminder emails, escalations sent to other approvers, and a fallback approver.

These links should be helpful:

Topic		Replies	Views
Access Request Config - remove escalation on second approval (owner access profile) ISC Discussion and Questions apis , identity-security-cloud , access-requests	5	296	February 13, 2024
Sending the approval request notification to the wrong approver ISC Discussion and Questions identity-security-cloud , provisioning , access-requests , notifications	4	325	March 4, 2024
Ability to create exceptions list for executive leadership access requests ISC Discussion and Questions identity-security-cloud , access-profiles , access-requests	7	581	October 17, 2023
Self-approval for access requests ISC Discussion and Questions identity-security-cloud	2	326	February 12, 2024
Access Request Process sends approval to the wrong identity Bugs identity-security-cloud , access-requests	0	558	August 28, 2023