Is there any way to use the escalation settings that are adjusted through the API v3/access-request-config call only for escalations on first approval (direct manager)? In this case, the second approval cannot be escalated (profile owner) and if the escalation deadline is reached at this second approval level, the approval must be forwarded to FallbackApprover and not to the manager of the access profile owner.
If it is not possible through this configuration, is there any other way?
Can you clarify your question a bit? Are you asking if it’s possible to bypass the second approver and go directly to the FallbackApprover?
Thank you for asking @bburrell in this case I need the second approval to proceed as if it were the normal process but after the defined escalation deadline it is directed directly to fallbackApprover.
I can’t remove the second approval from the flow.
Hi Henrique, I understand that the due date / escalation approver is for the entire approval worlfow. However, perhaps you can achieve it with a worflow. First getting the pending approvals with
and if it is the case, forward the workflow to a new owner.
I did not try this, and perhaps it does not apply to your goal, but I hope it can help you to achieve it.
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