Workflow stuck in Wait action

One of the workflow executions is stuck in the Wait step and won’t proceed further. My wait action was configured to wait for 10 mins only. It’s been more than an hour and it hasn’t resumed execution.

Is there any process that can interfere with Wait action such that it doesn’t resume and goes into an infinite loop of waiting?

Can you share a screenshot of your workflow steps? I’m looking to see if there are any loop operators.

There’s no loop operator. Simple Wait For 10 Mins

image

Unable to cancel the workflow too using API, it’s still showing executing.

{{api-url}}/beta//workflow-executions/b869c83d-3084-465e-843a-49d8dc002a46/cancel

That’s definitely not expected behavior. Can you open a support ticket and include the workflow execution ID in the report? Support has the tools to see what is going on behind the scenes.

Sailpoint support suggested it to be an issue with workflow resources and it was resolved once they doubled the resources allocated to our tenant.

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