Unable to cancel workflow executions?

Feedback Bugs
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1

I’m trying to cancel long-running workflow executions, but running into some difficulty. I have a workflow that is showing executions still running from 3 days ago, as well as today (these were test executions). When I call the cancel workflow executions endpoint with the execution ID via Postman, I’m getting 204 responses indicating success, but the executions are still showing as running rather than as canceled:

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2

Note: I’ve tried the beta endpoint as well as the v3, both yield the same result. A 204 response, but no canceled execution. :frowning:

3

Same problem here. Can’t cancel some workflows.

1 Like
4

Thanks for confirming that it’s not just me! I just submitted Case CS0282500 with Customer Support for this.

5

Engineering ticket opened as a result of the support case: PLTWRKFLW-3839

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6

What is the status?
Can workflows be cancelled? How long does it normally take until they are cancelled?

SailPoint support wrote in the ticket CS0312468 :

the workflows may take some time to be cancelled, it is not an instant process and they believe, that these workflow executions were eventually cancelled as cancelled workflow executions do not show up on the UI and is the designed behavior.

Regarding this, why can we select “cancelled” workflows, if they won’t appear in the UI (designed behavior)?

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7

This has been fixed. As for your question about the “Canceled” filter option, that may be a mistake and need to be removed.

8

Hi Colin,

But I do see a cancelled execution in the following case:

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cancelled workflow executions do not show up on the UI and is the designed behavior

I’m confused now.

  • Is it a bug because I do see a cancelled execution flow although SailPoint says it is designed not to show cancelled execution flows?
  • Or is it a bug that some other workflow executions went missing and SailPoint answered incorrectly that this is normal and it is by design?
  • Or is it that in the case of workflow executions it is normal that some executions still appear in the list, and some disappear?
9

@adamian Engineering has confirmed that Canceled executions are NOT excluded from the execution history.